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Pumped Up By The Pandemic, TeleHealth is Huge/Here to Stay

In the 2002 movie “My Big Fat Greek Wedding,” the bride’s father, Gus Portokalos, would choose a word from just about every conversation and point out its Greek origin — even if it didn’t have one. “Kimono is come from Greek word himona, is mean winter. What do you wear in the winter to stay warm? A robe. You see? Robe is kimono.” 

But the word “tele” does have a Greek origin. It means “far off.” The word “tele” became popular in America when it was used to create new words connected to what were considered amazing innovations for their time. New words like “telegraph,” “teletype,” “telephone,” “telephoto” and, of course, “television” became part of our language and culture.

In 2020, “tele” has once again become a part of new words we’re using. “Telehealth,” “telemedicine” and “televisit” are now words with which we are becoming more familiar.

Telemedicine, according to most sources, was originally developed to help deliver emergency medical treatment to wounded soldiers on the battlefield. When it was not possible to see a doctor quickly or safely, the doctor could see live video of the patient and relay instructions to a medical corpsman. 

As phone and video technology improved, healthcare providers began experimenting with it for other uses, such as online office visits in which only a discussion is needed. In this way, minor ailments that could be described (or seen) got the patient in and out — often faster, with a prescription and without infecting others in the doctor’s waiting room.

The Pandemic Was The Game-Changer

“The advent of the coronavirus pandemic has also significantly bolstered the adoption of telemedicine services, significantly changing both consumer as well as provider practices,” says MarketResearch.com. “Telemedicine and telehealth have emerged as a significant alternative for healthcare providers to improve care delivery, especially during a crisis.”

According to a study published by BIS Research, the annual global telemedicine market is expected to grow from $21.55 billion at the end of 2019 to $123 billion by the end of 2030. A report in the American Medical Association (AMA) newsletter says telehealth is up a whopping 53% and growing faster than any other place of care. 

Telehealth is not restricted to medical health visits. Recently, mental health counselors have mainstreamed televisits, making it easier for clients to see therapists more frequently.

And of course, with telehealth innovation comes opportunity. One organization that appears to have seized that opportunity and executed it well is BetterHelp.com.  BetterHelp is an online-only counseling service. Its tagline is “You Deserve to Be Happy.” Who could argue with that?

According to their website, BetterHelp offers access to licensed, trained, experienced and accredited psychologists; marriage and family therapists; clinical social workers; and board-licensed professional counselors. 

You can get counseling in four “tele” ways:

  1. Exchanging messages with your counselor
  2. Chatting live with your counselor
  3. Speaking over the phone with your counselor
  4. Video conferencing with your counselor

You can use different ways at different times as you wish, based on your needs, availability and convenience.

Services offered by BetterHelp are generally not covered by health insurance, Medicare or Medicaid. Instead, you sign up for a “membership.” The cost of counseling through this site ranges from $60 to $80 per week and is based on your location, preferences and therapist availability. You can cancel your membership at any time for any reason.

Telemedicine, telehealth and televisits are here to stay. Consumers need to get used to it. And medical marketing needs to catch up if they don’t want to be lost in the shuffle. As Gus would say, “‘Lost’ come from the Greek word ‘ittiménos’, is mean ‘loser.’”

About The Author

  • Author | George Farris
George Farris is CEO and Senior Brand Coach at Farris Marketing. Connect with George on LinkedIn using the icons above.

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