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Why Mother’s Day Always Beats Father’s Day

It doesn’t seem fair. On Mother’s Day, Mom will often get breakfast in bed, followed by gifts of jewelry, flowers, and candy. Compare that to Father’s Day.  On “his” day, Dad can expect the usual set of miniature screwdrivers, a new “World’s Greatest Dad” T-Shirt and a pair of socks. …

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Are FAQs, Chatbots and 2FA Killing Customer Service?

FAQ A.K.A. FREQUENTLY ASKED QUESTIONS It all started with FAQs. At some point among the collective genius of Web site designers and strategic thinkers in many organizations, someone said, “Hey, why don’t we take the questions we get asked most and Put the answers on our website.” It was more …

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Using Robots and Drones As Marketing Advantages

We were on the campus of The Ohio State University. My friend Billy was invited to the campus by a recruiter. Several of us, his teammates went along for fun. “Wow, look at that.” said Billy. The heads of five male high school seniors turned to see a vision. A …

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Is AI capable of true creativity?

Creative people, myself included, are offended easily and often. Whether it’s a design, a strategy, a video concept or a tagline, if I present it and you don’t like it, my first thought is, “You must be an idiot.” I can’t be wrong about how amazing my creative idea is, …

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Do You Still Need a Tagline?

Taglines can be quite effective for your company or non-profit. They help you stand out from competitors. Often they are more memorable than the brand’s name but they can increase brand awareness and recognition. Taglines position you, helping the audience understand how or what they should think about your organization …

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Branding Lessons from Public Service Organizations

Many service businesses, especially NEW, and unique SERVICE businesses, have trouble branding and positioning themselves. If the target market doesn’t understand what your business does or offers, it’s a real challenge to grow. Take marketing, for example. Ask 10 people to define or describe “professional marketing services,” and you’ll get …

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Political Attack Ads — Annoying But Are They Effective?

Are you tired of hearing, reading and seeing political attacks between politicians?  Does it seem like it’s getting worse? It’s not. Insults and personal attacks have always been a part of American politics. George Washington, considered the father of our country, was attacked so viciously in some newspapers – with …

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Make It Easy and They Will Buy

The song “Brandy,” by the rock group Looking Glass, was the hit #1 at the time. I was in my first (and only) year of college and also working in the produce department of a local grocery store. My major was Marketing, and I was inspired, so I started conducting …

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