Have you ever known someone who appeared to be very normal, but was involved in a very serious criminal activity? I can tell you, it’s shocking and upsetting. At least that’s how I felt when my friend Marty got involved with laundering money for a drug cartel. It seemed so …
Are you ready to watch a movie and eat some popcorn someplace other than your couch? Believe it or not, under the guidelines recently released by the White House, cinemas would be allowed to reopen in the first of three phases. As expected, it will be left largely up to governors to …
When I was 10 or 11 years old, my cousin won a local radio contest and was chosen to take a coveted ride on an elephant during the Ringling Brothers circus show at a local venue. “Why can’t I ever win a contest like that?” I complained to my mother. …
When the COVID-19 crisis winds down and you reopen, it’s not going to be “business as usual.” You’ll be starting over. Customer loyalty levels will be lower, because your customers weren’t being served. No relationships were being built or strengthened. No branding was reinforced. But if you’re ready, you can make up …
Farris Marketing produced an upbeat TV spot on a short deadline to help WRTA get critical service information out to riders and the public about their upcoming switch to offering only Countywide bus service. With a very short turnaround time, Farris had to think and work quickly while still maintaining …
What can marketers do during the COVID-19 health emergency? That’s what every marketing consultant, every member of a marketing department, and every owner, CEO or manager who directs and/or creates marketing for her organization is asking. There is no playbook for this situation, because this specific situation has never been …
Lay’s Potato Chips, part of PepsiCo, spent about $100 million on advertising in digital and national TV last year. In return, they received $1.7 billion in sales of the salty snack — making it the top player in the $8 billion potato chip market. Democrat Mike Bloomberg spent about $500 million on advertising his …
I first read Selling The Invisible, a best-selling book by marketing consultant Harry Beckwith, 20 years ago. His book illuminated the difference between selling a product and selling a service. Selling a service can be more of a challenge because you are selling the invisible. The book has become a …
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